Refund policy

Return and Refund Policy

We accept return requests within 30 days of delivery.

Returned products may be opened or previously handled, but they must be returned without signs of use, damage, or alterations. The original packaging is not required.

For standard returns, customers are responsible for return shipping costs. Original shipping charges and optional expedited shipping fees are non-refundable.

We do not charge a restocking fee.

If a product arrives damaged or has a manufacturing defect, please contact us as soon as possible with your order number and photos showing the issue. If the return is approved as defective, AURA VELOUR DESIGN will cover the return shipping cost. The customer may request a replacement or a refund.

Refunds are issued after the returned product has been received and inspected. Once approved, the refund will be processed to the original payment method within 5 business days. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

To request a return, contact us at support@auravelourdesign.com or through our Contact page. Please include your order number and the reason for the return.

Do not return any product before receiving return authorization and shipping instructions from AURA VELOUR DESIGN. The appropriate return address will be provided after your request has been reviewed.